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Shipping and Returns

More about shipping

What is your shipping policy?

Shipping. Due to the custom nature of our process most rugs ship within 10 days. For more special projects like Kaarin Joy x Vintage Show Pony it will take up to 4-5 weeks from the time you place your order. Shipping charges, if applicable, will be c

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

How do I make a return?

Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. Reach out to our customer support team at help@foodandrugadministration to initiate the return process with your order number and de

What if my package gets lost or arrives damaged?

At Food& Rug Adminsitration we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order numb

How do I cancel my order?

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email/phone #]. Please include your order number and the reason for cancellation in your message. Orders can only be canc

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