How do I make a return?Updated a year ago

Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging.

Return by mail

Reach out to our customer support team at help@foodandrugadministration to initiate the return process with your order number and details about the item you wish to return. You can also reach us via the chat bot on the website. 

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.

Non-Returnable items

Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.